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About Ordering - Domestic

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How is my order shipped and what will it cost?

We ship all orders via UPS (United Parcel Service). You can obtain an accurate calculation of UPS shipping costs during the checkout phase of an online order, or you can call or email us for a quote. Cost is mainly determined by total package weight and delivery location distance from the shipper. If your shipping needs are not addressed in this section, please give us a call.

When will my order ship?

Orders that we receive before 1:00 PM Eastern Time (ET) typically ship on the same day they are received. Orders received after 1:00 PM ET typically ship on the following business day (weekends and national holidays are not considered business days).  We strive hard to meet the above guidelines, however, we do not guarantee that every package will ship accordingly. If the arrival date of your package is extremely crucial, please contact us by phone or email (orders@tripodhead.com) to ensure that your order arrives on time.

How is shipping handled for out of stock items?

If you ordered other items along with an out of stock item, the in stock items will be shipped within 24 hours of processing your order payment. By way of compensation for the delay in shipping the out of stock items, UPS Ground shipping is free for out of stock items. If you select an expedited service, you will have to pay the difference between the two. Note: Shipping is calculated by our website merchant when you place your order online, but it is not charged to your card until your order is processed. Your shipping discount will be applied when your order is processed on the day your item is shipped. Your shipping discount will show on the paid invoice that is included with your order.

Shipping Methods, Transit Times, and Delivery Information

We offer the following shipping methods (listed with their corresponding transit times).

UPS Ground - (1-6 *Business-Days, Transit Time Not Guaranteed)
This service is very reliable and economical but estimated transit times are not guaranteed (they are generally quite accurate). Estimated transit times are based on destination distance. We are located in Virginia (Zip Code 22902). Use the UPS Ground Transit Time Map to estimate transit time for this service.

UPS Next-Day Air - (1 *Business-Day, Guaranteed) - typically arrives before 10:30 AM
UPS 2nd-Day Air - (2 *Business-Days, Guaranteed)
UPS 3-Day Select - (3 *Business-Days, Guaranteed) - not available for Alaska or Hawaii

Transit times apply to continental US shipments only. For a more detailed explanations of UPS delivery schedules and delivery practices please refer to their website www.ups.com.

*Business Days (as defined by UPS) do not include the day of shipment, weekends, or national holidays. For example: A package shipped on Wednesday via 2nd Day Air (2 Business Day transit time) will arrive on Friday. If it were shipped on Thursday, it would arrive on the following Monday.

Saturday Delivery: For an additional fee, UPS will deliver packages on Saturday (UPS does not deliver on Sunday). If this is something you require, please call our office prior to shipment and we will add the service and corresponding fee to your order. Note: This service is available only for select locations.

UPS Residential Delivery Information

US Postal Service Shipments

Very small items, such as individual screws and bushings, can be shipped via the US Postal Service Priority Mail or First Class Mail. Please contact us after placing your online order at orders@tripodhead.com to request this shipping option for these small items. Please include your Order number.

Aside from this, we generally do not ship packages via the US Postal Service, due to the inability to track all packages and due to the additional time and effort it requires outside of our normal UPS shipping procedure. If you would like us to ship your order by postal service, please give us a call.



 

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