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About Ordering - International

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Dear International Customers,

We hope the information here will help you to receive your order quickly and seamlessly. We use UPS Worldwide for our international shipments. From our experience UPS has been the fastest and most economical way to safely ship orders to our customers.

You can expect to receive your shipment in 2-5 business days or less depending on the shipping option you select. We accept Visa, MasterCard, American Express or Discover for payment online. Upon delivery, customers outside the USA may be required to pay import taxes and/or duties imposed by their country on foreign shipments. These fees are not reflected in the Wimberley UPS shipping price.

Important Warning:

In order for your package to be delivered, someone must be available to receive your order and to pay any import fees. Please keep this in mind when providing us with a shipping address. See more information on duties and taxes.

 



When will my order ship?

Orders that we receive before 1:00 PM Eastern Time (ET) typically ship on the same day they are received; orders received after 1:00 PM ET typically ship on the following business day (weekends and national holidays are not considered business days).  We strive hard to meet the above guidelines, however, we do not guarantee that every package will ship accordingly. If the arrival date of your package is extremely crucial, please contact us by phone or email (orders@tripodhead.com) to ensure that your order arrives on time.**

How is shipping handled for out of stock items?

We will hold your order until all out of stock items included on your order are available for shipment, so that all items will ship together. This is done to help you save money on shipping costs. Note: The shipping is calculated by our website merchant, but it is not charged to your card until your order is processed in our office when your order is ready to ship.

Shipping Methods and Transit Times

We are very familiar with the challenges of shipping internationally. We have researched the fastest and most economical way to ship your order that is still reliable and safe. We have settled on shipping with the United Parcel Service (UPS).

You can obtain an accurate calculation of international shipping costs during the checkout phase of an online order, or you can call or email us for a quote.

We ship international orders (including Canadian orders) via UPS Worldwide services**. Depending on where you live, you may select Worldwide Express Saver (1-3 days to delivery not including day shipped, weekends or holidays), or Worldwide Expedited (2-5 days to delivery not including day shipped, weekends or holidays).

Orders shipped in this manor are not liable for standard brokerage service fees (UPS provides this service, free of charge, for most Worldwide shipments), however, the customer is responsible for paying any duties or taxes imposed by their country and extra brokerage processing fees may apply.

**As UPS shipments delivered outside the USA require the payment of any VAT, customs duties, and other surcharges at the time of delivery, we recommended that you provide a shipping address where you are available on the estimated day of delivery to pay these assessed fees for your package. If no one is available to take delivery and make payment, UPS will not leave your package and will have to contact you to reschedule your package delivery. This may delay your delivery date.

We can ship very small items such as individual screws and bushings via USPS Airmail upon request. Aside from this exception, we do not ship international packages via the US Postal Service. The US Postal Service does offer several more economical methods for shipping international packages, but we have found their inability to track packages and longer shipping times to be unacceptable*.

If your shipping needs have not been addressed in this section, please contact us. We will be happy to discuss an alternative shipping solution.

*Note: We will ship international orders using the United States Postal Service for customers who request this service. Orders received after 11:00 AM Eastern Time will be shipped the following business day. If you are interested in using the US Postal Service to ship your order, please place your order online, selecting a UPS shipping method. After placing your order, email us with your USPS shipping request to orders@tripodhead.com. Please include your order number. Online orders are reviewed by our staff before payment is charged and we will email you with your adjusted order total and shipping cost. Some services offer no tracking capability. Insurance charges may apply. Wimberley, Inc. will not replace lost or stolen merchandise shipped through any USPS service.

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