When will my order ship?
Orders that we receive before 1:00 PM Eastern Time (ET) typically
ship on the same day they are received; orders received after 1:00
PM ET typically ship on the following business day (weekends and
national holidays are not considered business days). We strive
hard to meet the above guidelines, however, we do not guarantee
that every package will ship accordingly. If the arrival date of
your package is extremely crucial, please contact us by phone or
email (orders@tripodhead.com)
to ensure that your order arrives on time.**
How is shipping handled for out of stock items?
We will hold your order until all out of stock items included on your order are available for shipment, so that all items will ship together. This is done to help you save money on shipping costs. Note: The shipping is calculated by our website merchant, but it is not charged to your card until your order is processed in our office when your order is ready to ship.
Shipping Methods and Transit Times
We are very familiar with the challenges of shipping internationally.
We have researched the fastest and most economical
way to ship your order that is still reliable and safe. We have
settled on shipping with the United Parcel Service (UPS).
You can obtain an accurate calculation of international shipping
costs during the checkout phase of an online order, or you can call
or email us for a quote.
We ship international orders (including Canadian orders) via UPS
Worldwide services**. Depending on where you live, you may select
Worldwide Express Saver (1-3 days to delivery not including day
shipped, weekends or holidays), or Worldwide Expedited (2-5 days
to delivery not including day shipped, weekends or holidays).
Orders shipped in this manor are not liable for standard brokerage
service fees (UPS provides this service, free of charge, for most
Worldwide shipments), however, the customer is responsible for paying
any duties or taxes imposed by their country and extra brokerage
processing fees may apply.
**As UPS shipments delivered outside the USA require the
payment of any VAT, customs duties, and other surcharges at the
time of delivery, we recommended that you provide a shipping
address where you are available on the estimated day of delivery
to pay these assessed fees for your package. If no one is available
to take delivery and make payment, UPS will not leave your package
and will have to contact you to reschedule your package delivery. This may delay your delivery date.
We can ship very small items such as individual screws and
bushings via USPS Airmail upon request. Aside from this
exception, we do not ship international packages via the US Postal
Service. The US Postal Service does offer several more economical
methods for shipping international packages, but we have found their
inability to track packages and longer shipping times to be
unacceptable*.
If your shipping needs have not been addressed in this section,
please contact us. We will be happy to discuss an alternative shipping
solution.
*Note: We will ship international orders using the United States
Postal Service for customers who request this service. Orders received after 11:00 AM Eastern Time will be shipped the following
business day. If you are interested in using the US Postal Service
to ship your order, please place your order online, selecting a UPS shipping method. After placing your order, email us with your USPS shipping request
to orders@tripodhead.com. Please include your order number. Online orders are reviewed by our
staff before payment is charged and we will email you with your adjusted order total and shipping cost.
Some services offer no tracking capability. Insurance charges may apply. Wimberley,
Inc. will not replace lost or stolen merchandise shipped through
any USPS service.
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